Now, in the time of COVID19, it may seem beside the point to make a plea to rethink how work gets done by humans and technology. Many just want to get back to work with people. (Most don’t want to get back to work with technology, unless their work is the technology.) While some people…
Has anyone noticed that when organizations deal with work, they focus on everything but the work itself? What it takes to get it done? [Jobs to be Done] Even as jobs are increasingly scarce in a world where work marketplaces promise to get work done more cheaply and in a more timely fashion, a focus…
Where did the word ‘digital’ come from, anyway? Why is it here now? ‘Digital’ has seemingly become a meme (again?) – an idea spreading far from its origins. While the word started out in the mid-17th century, it’s evolved from referring to digits, i.e., fingers, to numerical digits, entering the 20th century through the radio…
A principal feature of the digital age is that as people use more digital technology to get their work done, that technology is doing increasing amounts of work both automatically and alongside the work humans are doing. The advance of technology-enabled digital work has evolved to such a point that society is experiencing wrenching change.…