San Fransisco, USA
Susan Stucky manages Service Design in Services Research at IBM Research-Almaden, California. This comprises service system modeling and simulation and related research services. In both of these domains, her focus is on new ways to detect patterns of interaction that increase value and patterns of interaction that diminish value, especially in the context of business transformation. Presently she is leading the development of Work Practice Design, a strategic capability directed at increasing the rate of adoption and uptake of new technology and business processes.
Prior to joining IBM in 2006, Stucky founded Strategic Practices Group (SPG), a consulting practice that was directed toward strategic learning for knowledge-based businesses. There, she focused on identifying strategic knowledge assets and transforming them to create value by linking the work people do to the value they create. Before launching SPG, Stucky was instrumental in setting up and running both the Institute for Research on Learning, founded by Xerox in Palo Alto, California, and the Center for the Study of Language and Information at Stanford University.
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